Return Policy

Last updated: 8 October 2026

Every book is made from your own conversations, so it is unique. Here is a summary of what happens if something goes wrong. All the details are in the Terms and Conditions.

Before paying: check the preview

We print the book exactly as you approve it. Check names, dates, texts and photos in the preview. There may be slight colour differences between the screen and paper, which are inherent to printing and are not considered a defect.

Can I return it if I change my mind?

  • Printed book and extra copies: no, because they are clearly personalized products and the law excludes the right of withdrawal in these cases (Art. 103.c of Spanish Royal Legislative Decree 1/2007).
  • Digital book (PDF): no, once delivered, because when you buy it you expressly accept immediate delivery and the loss of the right of withdrawal (Art. 103.m).
  • Event packs: you can cancel under the conditions in section 9 of the Terms and Conditions.

What if my book arrives damaged or defective?

We will fix it. You have the legal guarantee: 3 years for the printed book and 2 years for the PDF.

  1. Write to us at info@milibrodemensajes.com with your order number.
  2. Attach clear photos of the problem and of the packaging, if it is damaged.
  3. We send you a new book free of charge or, if you prefer or it is not possible, we refund your money.

Tip: let us know within 30 days of receiving it. After that period we delete your conversations for privacy reasons and, to reprint, you would need to upload the chat again. This does not reduce your legal guarantee.

What if the parcel does not arrive?

Write to us. Until you receive the book, the shipping risk is ours: we will track it down with the carrier and, if it has been lost, we will send you a new one.

Contact

For any questions, write to us at info@milibrodemensajes.com. We are here to help.