Terms and Conditions

Last updated: 8 October 2026

1. Who we are

These terms govern purchases on www.milibrodemensajes.com and app.milibrodemensajes.com. The seller is Nathan Stephane Roze (sole trader), trading as Mi Libro De Mensajes, Tax ID (NIF) Y6633116E, with address at Calle Pedro Duque, Edificio 9B, Acceso Oeste, 46022 Valencia (Spain). Email: info@milibrodemensajes.com. More details in the Legal Notice.

By placing an order you accept these terms. You must be of legal age to buy.

2. What we sell

  • Printed book: a personalized book with your conversations, photos and emojis, in softcover or hardcover, with QR codes to listen to your voice notes and watch your videos again.
  • Digital book (PDF): the PDF version of your book, delivered as a download.
  • Extra copies: additional copies of the same book.
  • Event guest book (wedding and communion packs): signs with QR codes so guests can upload messages, photos, voice notes and videos, and a final printed book with all that content.

3. How to place an order

  1. You export your conversation and upload it to the app.
  2. You design the book: cover, colours, font, dedication. You can delete, edit or reorder messages.
  3. You review the preview of every page.
  4. You pay. The order is confirmed when the payment is completed and we send you the confirmation email.

Please check the preview carefully before paying: we print the book exactly as you approve it, with its names, dates and texts. There may be slight colour differences between the screen and paper, which are inherent to printing and are not considered a defect.

4. Prices and payment

  • Prices are shown in euros and include VAT.
  • Shipping costs and the final price are shown before you pay.
  • You can pay by card or other methods offered by Stripe. We do not store your card details.
  • We send you the invoice by email and you can also download it from your account.

5. Production and shipping

  • Printed books are printed and shipped by our printing partner, Lulu.
  • The estimated delivery time is shown when you order. You will receive a tracking number.
  • If the parcel arrives damaged or does not arrive, write to us and we will solve it. Until you receive the book, the risk of loss or damage in transit is ours.

6. Your content

  • Your conversations, photos, voice notes and videos remain yours. You only give us permission to use them to create, print, deliver and, if you choose, store your book.
  • You confirm that you are entitled to use that content and that it does not infringe other people’s rights (privacy, image, intellectual property) or the law.
  • For guest books, you are responsible for informing guests and for having the permission of parents or guardians if minors appear. Before printing you can review and remove any content.
  • Our process is automated and we do not review content. If we become aware that content is unlawful, we may refuse to print it.

7. Right of withdrawal

In general, consumers have 14 calendar days to withdraw from an online purchase without giving any reason. However, the law provides exceptions that apply to our products:

  • Printed book and extra copies: they are made to your specifications and clearly personalized, so there is no right of withdrawal (Art. 103.c of Spanish Royal Legislative Decree 1/2007). This does not affect your guarantee if the book is defective (section 8).
  • Digital book (PDF): when you buy it you ask us to deliver it immediately and expressly accept that, once delivered, you lose the right of withdrawal (Art. 103.m of Royal Legislative Decree 1/2007).
  • Event packs: the cancellation rules in section 9 apply.

8. Guarantee and defective books

All our products have the legal guarantee established by law: 3 years for the printed book and 2 years for the digital book. If your book arrives damaged, has a printing defect or does not match what you approved:

  1. Write to us at info@milibrodemensajes.com with your order number and photos of the problem (and of the packaging, if it is damaged).
  2. We check it and send you a new book free of charge or, if you prefer or it is not possible, we refund your money.

We recommend telling us within 30 days of receiving the book. After that period we delete your conversations for privacy reasons and, to reprint, you would need to upload the chat again. This recommendation does not reduce your legal guarantee.

9. Cancelling event packs

  • If you cancel before we produce and ship the QR signs, we refund 100%.
  • If you cancel after the signs have been shipped or the platform has been activated, but before you confirm printing of the final book, we refund the amount minus the materials already delivered and the use of the platform.
  • Once you approve the final design and the book goes to print, it can no longer be cancelled.

10. Voice notes and videos with QR codes

  • With the printed book we keep your voice notes and videos for 10 years from purchase so the QR codes work. For event packs, for the contracted period (10, 20 or 30 years).
  • We recommend that you also keep a copy of your original files.
  • If we ever had to stop providing the service, we would notify you in advance so you can download your files.
  • We are not responsible if a QR code cannot be scanned for reasons beyond our control, such as lack of mobile coverage or an incompatible phone.

11. Liability

We are responsible for our products conforming to what you bought, as required by law. We are not responsible for damage caused by using the service contrary to these terms, or for content uploaded by you or your guests. Nothing in these terms limits the rights you have as a consumer under the law.

12. Customer service

For any question, issue or complaint, write to us at info@milibrodemensajes.com. We will reply as soon as possible.

13. Changes to these terms

We may update these terms. Changes only apply to orders placed after they are published; each order is governed by the terms in force at the time of purchase.

14. Applicable law and courts

These terms are governed by Spanish law. If you are a consumer, you may bring a claim before the courts of your place of residence, and you keep the protection of the mandatory consumer laws of your country.